At CMKart Global, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website or engage with our services. We are committed to handling your data responsibly and transparently, in compliance with applicable Indian laws and regulations.
By using our website or submitting any personal information to us, you agree to the practices described in this Privacy Policy. If you do not agree, please refrain from using our website or sharing your personal information with us.
Information We Collect
We only collect personal information that you voluntarily provide to us. We do not collect any data without your knowledge or consent. The types of information we may collect include:
- a) Information You Provide Directly:
- Full name and company name
- Email address
- Phone number
- Business address or location
- Enquiry details, product requirements, or messages submitted via contact forms
- Any additional information you choose to share with us
b) Information Collected Automatically:
- Basic website usage data such as pages visited, time spent on pages, and browser type
- IP address and approximate geographic location (country/city level only)
- Device type and operating system
- Referral source (how you arrived at our website)
How We Use Your Information
The information we collect is used strictly for legitimate business purposes. We will never use your data in a way that is unfair, deceptive, or outside the scope of what is described in this policy.
Specifically, your information may be used to:
- Respond to your enquiries, questions, or service requests in a timely manner
- Provide quotations, product information, and business proposals
- Process and manage confirmed orders, including coordination with suppliers and logistics partners
- Send service-related communications such as order updates, delivery notifications, and follow-ups
- Improve the functionality and user experience of our website
- Analyse website traffic and usage patterns to enhance our online presence
- Comply with legal obligations and regulatory requirements
- Maintain internal records for accounting and operational purposes
We will only use your personal data for the purpose for which it was collected. If we need to use your information for any other purpose, we will inform you in advance and seek your consent where required.
Data Sharing & Disclosure
CMKart Global does not sell, rent, or trade your personal information to any third party under any circumstances. We treat your data with strict confidentiality.
However, we may share your information in the following limited circumstances:
- Trusted Service Partners: We may share relevant details with third-party service providers who assist us in operating our business, such as logistics companies, freight forwarders, IT service providers, or communication platforms. These partners are only given the information necessary to perform their specific function and are required to maintain confidentiality.
- Legal Compliance: We may disclose your information if required to do so by law, court order, or at the request of a government authority or regulatory body. We will only share what is legally required.
- Business Transfers: In the unlikely event of a merger, acquisition, or sale of CMKart Global, your personal data may be transferred as part of that transaction. You will be notified of any such change and the new entity’s privacy terms will apply.
In all cases, we take reasonable steps to ensure your data is handled appropriately by any party with whom it is shared.
Data Security
We take the security of your personal information seriously and implement reasonable technical and organisational measures to protect it from unauthorised access, misuse, alteration, or accidental loss.
Our security practices include:
- Secure storage of data with access restricted to authorised personnel only
- Use of encrypted communication channels where applicable
- Regular review of data handling processes and access controls
- Ensuring that third parties who handle your data maintain appropriate security standards
However, please be aware that no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security. In the event of a data breach that affects your rights and freedoms, we will notify you as required by applicable law.
Data Retention
We retain your personal information only for as long as it is necessary to fulfil the purposes for which it was collected, or as required by applicable laws and regulations.
Our general retention guidelines are:
- Enquiry and contact information: Retained for up to 2 years from the date of last interaction, unless a business relationship is established.
- Order and transaction records: Retained for a minimum of 7 years as required by Indian financial and tax regulations.
- Marketing or communication preferences: Retained until you withdraw consent or request deletion.
Once data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you personally.
Cookies & Website Tracking
Our website may use cookies and similar tracking technologies to improve your browsing experience and help us understand how visitors interact with our site.
Types of cookies we may use:
- Essential Cookies: These are necessary for the website to function correctly. They enable basic features such as page navigation and access to secure areas of the site. The website cannot function properly without these cookies.
- Analytics Cookies: These help us understand how visitors use our website by collecting anonymous information about pages visited, time spent, and navigation paths. This data is used to improve website performance and content.
- Functional Cookies: These allow the website to remember your preferences (such as language or region) to provide a more personalised experience.
None of our cookies collect sensitive personal information or are used for targeted advertising purposes.
You can control or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of some parts of our website. By continuing to use our website without changing your cookie settings, you consent to our use of cookies as described above.
Your Rights
We respect your rights regarding your personal data. Under applicable law, you may have the following rights:
- Right to Access: You may request a copy of the personal information we hold about you at any time.
- Right to Correction: If any of your personal information is inaccurate or incomplete, you may request that we correct or update it.
- Right to Deletion: You may request that we delete your personal information, subject to any legal or contractual obligations we may have to retain it.
- Right to Withdraw Consent: If you have previously given consent for us to use your data for a specific purpose (such as marketing communications), you may withdraw that consent at any time.
- Right to Object: You may object to the processing of your personal data in certain circumstances, including for direct marketing purposes.
- Right to Data Portability: Where applicable, you may request that your data be provided to you in a structured, commonly used, and machine-readable format.
To exercise any of these rights, please contact us using the details in Section 10. We will respond to your request within a reasonable timeframe, typically within 30 days. We may need to verify your identity before processing your request.
Children’s Privacy
Our website and services are intended for business use and are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a child has provided us with personal data, we will take steps to delete that information promptly.
If you are a parent or guardian and believe that your child has submitted personal information to us, please contact us immediately so we can take the appropriate action.
Changes to This Privacy Policy
CMKART GLOBAL reserves the right to update or revise this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. Any updates will be published on this page with a revised effective date.
We encourage you to review this policy periodically to stay informed about how we are protecting your information. Your continued use of our website after any changes have been made constitutes your acceptance of the updated policy. For significant changes, we may also notify you directly via email if we hold your contact details.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please do not hesitate to get in touch with us. We are happy to help.
CMKart Global Pvt. Ltd.
Email: craftmycart@gmail.com
Phone: 9217425218, 9217425219